Cancellation and Rescheduling Policy
We know life doesn't always follow a calendar. Health, energy, and everyday needs can change quickly, and we never want you to feel ashamed for needing to adjust a plan. This policy exists to be clear and fair for everyone, and we've written it to be as flexible and compassionate as we can.
Why we have a cancellation policy
When we hold a time for you, we set that time aside for you alone, and for in-person sessions, we also plan for travel to your space. When a session is cancelled at the last minute, it's usually too late for us to offer that time to someone else. This policy helps us keep Self, Sorted sustainable so we can keep offering supportive, judgement-free organizing.
By booking a service with us, you agree to the terms below.
Rescheduling
You're welcome to reschedule at no charge with enough notice (see below). We'll always work with you to find a new time that feels doable.
Notice we ask for
In-person sessions: 48 hours of notice.
Virtual sessions and consultations: 24 hours of notice.
Your free discovery consult can be rescheduled any time, and we'll never charge for it.
Late cancellations and no-shows
If you cancel or reschedule with less notice than above, we may charge 50% of the scheduled session fee. If you miss a session without contacting us, we may charge the full session fee. For in-person projects with a quote, the fee will be based on the time we had reserved for you.
A kind exception
We understand that emergencies, illness, mental health needs, and sudden overwhelm are real. If you're in one of these situations, please tell us as soon as you can. We'll gladly waive the fee, and we'll never ask for proof or an explanation. We also offer one courtesy waiver for a late cancellation for every client, no questions asked.
If we need to cancel
If we need to cancel or reschedule on our end, we'll let you know as early as possible and offer you a new time. If we can't find one that works for you, we'll refund any payment you've made for that session.
Running late
For in-person sessions, we'll wait up to 15 minutes if you let us know you're running late. Sessions that begin late will end at the originally scheduled time, so we can honor the rest of our day, unless we can flex that. For virtual sessions, please let us know if you're running late, and we'll do what we can to make the time work.
Weather, safety, and access
If conditions make travel unsafe, or if we can't safely access your space, we may reschedule the session, and we won't charge a fee.
Packages and multi-session projects
For packages and larger projects, rescheduling follows the notice above. Any unused hours or specific terms will be outlined in your quote.
Questions?
If anything here feels unclear, or if your situation doesn't fit neatly into a policy, please reach out. We'd rather talk it through with you.
Last updated: September 24, 2026